Refund Policy

Effective Date: May 8, 2024

At HWS Boutique, we strive to provide our customers with high-quality products and a satisfactory shopping experience. Please read our refund policy carefully to understand your rights and our obligations.

Non-Refundable Items

Due to the intimate and personal nature of the products, sex toys are non-refundable. This policy is in place to ensure the health and safety of our customers.

Refundable Items

For all other products, we offer a refund or exchange under the following conditions:

    1. Eligibility for Refund:
        • Items must be unused, in their original packaging, and in the same condition you received them.
        • A receipt or proof of purchase is required for all refund requests.
    2. Time Frame:
        • Refund requests must be made within 30 days of the purchase date.
    3. Return Process:
        • To initiate a return, please get in touch with our customer service Support email info@hwsboutique.com team with your order number and details about the product you wish to return.
        • Once your return is approved, we will provide instructions on sending the item back to us.
    4. Refund Method:
        • Upon receipt and inspection of the returned item, we will notify you of the approval or rejection of your refund.
        • If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5-10 business days.
    5. Shipping Costs:
        • Shipping costs for returning items are the responsibility of the customer unless the return is due to our error (e.g., you received an incorrect or defective item).
        • Original shipping charges are non-refundable.
    6. Exceptions:
        • Sale items or gift cards cannot be refunded.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at [insert email/contact form link] with details and photos of the product. We will arrange for a replacement or refund as necessary.

Contact Us

For any questions regarding our refund policy, please contact our customer service team at:

 

    Compliance

    This refund policy is designed to comply with Google Merchant Center guidelines, ensuring transparency and customer satisfaction.

    Thank you for shopping with HWS Boutique!